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Frequently Asked Questions

Welcome to the Big Eaze Mobile RV Repair FAQ page. Here, we answer some of the most common questions our customers have about our services, processes, and policies. If you have any other questions, feel free to contact us!

01.

Q: What types of RVs do you service?

A: We service all makes and models of RVs, from small bumper pulls to luxurious diesel pushers. No matter the type or size of your RV, our experienced team is equipped to handle it.

02.

Q: Where do you provide your services?

A: We offer mobile RV repair services and can come to your location. Our service area includes the greater houston metro area from Huntsville in the North, Matagorda in the South, Katy in the West, and Channelview in the East, We are here to ensure you get the help you need wherever you are. Check out our service area map on our services page for more detailed information! 

03.

Q: What makes Big Eaze different from other RV repair services?

A: As fellow RV enthusiasts with over 24 years of experience, we understand the unique needs of RV owners. We treat our customers like family and are committed to providing reliable, high-quality service with a personal touch.

04.

Q: What kinds of repairs and services do you offer?

A: We offer a comprehensive range of services, including:

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  • Electrical Repairs: 12V and 120V systems

  • Plumbing Repairs: Fresh, grey, and black tank repairs, valve replacements

  • Generator Services: Onan certified, all major brands

  • Heating Systems: AquaHot repair and replacement

  • Slide-Out Repairs: Electric, hydraulic, Schwintek systems

  • Awning and Slide Topper Repairs: Repair and replacement

  • Roof Maintenance: Resealing, repairs, and replacement

  • Appliance Repairs: Refrigerators, stoves, microwaves, and more

  • Customizations and Remodels: Tailored upgrades and transformations

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If you don't see the service you need listed, give us a call—we likely still work on it!

05.

Q: Do you offer emergency services?

A: Yes, we understand that RV issues can arise unexpectedly. We offer emergency services to ensure you're not left stranded. Additional fees may apply for after-hours services.

06.

Q: How do I schedule an appointment?

A: You can schedule an appointment by contacting us via phone, email or by using our online booking system. Our team will work with you to find a convenient time for the service.

07.

Q: What is your cancellation and rescheduling policy?

A: Cancellations or rescheduling must be communicated at least 24 hours in advance. A fee may apply for late cancellations.

08.

Q: Do you offer a warranty on your services?

A: Yes, we provide a warranty for our services. Labor is warranted for 90 days, and parts are subject to the manufacturer’s warranty. Please contact us for specific warranty details.

09.

Q: What payment methods do you accept?

​A: We accept credit cards, debit cards, money orders and cash. See our terms of service for more detailed information

10.

Q: How can I get in touch with you if I have more questions?

A: You can reach us by phone, email, or through our contact form on the website. Our team is always ready to assist you with any questions or concerns.

11.

Q: Where can I see examples of your past work?

A: Visit our Gallery page to see images of our past projects, including repairs, remodels, and customizations. Our gallery showcases the quality and attention to detail that goes into every job we do.

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